Frequently Asked Questions
Everything you need to know about your Rubies shopping experience.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please visit our returns portal to generate a prepaid shipping label.
How do I find my perfect fit?
Every product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the best fit for our curated collections.
Are your materials sustainably sourced?
At Rubies, we prioritize ethical manufacturing. Over 60% of our current collection is made from organic or recycled fabrics, and we are working toward 100% sustainability by 2026.
Can I change or cancel my order?
Once an order is placed, it is processed quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of purchase by contacting our support team.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and flexible payment options like Klarna and Afterpay.